FAQ

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date of delivery to return items, provided they are unused, unwashed and in their original condition. For more information, visit our Return Policy page.

Do you offer free shipping?

Yes, we offer free standard shipping throughout Denmark on all orders. Shipping to other locations may vary. Check our Shipping Information page for more details.

How long will it take for my order to arrive?

Once your order has been processed and shipped, delivery usually takes between 8-12 business days. You will receive a confirmation email with tracking details as soon as your order has shipped.

Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number so you can follow the status of your delivery.

How do I make a return?

To initiate a return, please contact our customer service or visit our Returns Policy page for detailed instructions. We strive to process returns quickly and efficiently.

What payment methods do you accept?

We accept all major credit and debit cards as well as PayPal. Our payment process is secure and encrypted for your safety.

How can I contact customer service? 

You can contact our dedicated customer service team by sending an email to support@winston-wolfe.com We will respond to your inquiries within 24 hours.

 Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so changes may not be possible once the order has been shipped.

9. Do you offer discounts or promotions?

Yes, we often have promotions and seasonal sales.